Help Centre - Renter

What are the terms of a rental credit?

A rental credit allows you to travel at a later date and can be used in several installments. It is valid for 12 months following the cancellation of the initial rental. It is dematerialized and kept on the renter's profile in My Account > Rental Credit section.

This rental credit will be deducted from the price of the next rental.

•  If the rental credit contains an amount corresponding to the remuneration of an owner, this credit can only be used on one of the vehicles of the same owner and on the total amount of the new rental.
•  If the rental credit only contains an amount corresponding to the insurance and service fees, then this credit will be valid on the rental of any vehicle registered on Yescapa and limited to the payment of the service fees and rental insurance parts of the new rental.

The new rental rate may vary depending on the rental and insurance rates applicable for the new period. In the event that the rental credit is not sufficient to cover the amount of the new rental, the remaining amount will be charged to the renter. 

If, on the contrary, the rental credit is greater than the total amount of the future rental, the balance of the rental credit is retained and will be usable on the following rental.

To consult the terms of the rental credit, click here.